This is a trying time for many people on many levels, and families all over are doing their best to protect their well-being. Every family must find its own comfort level with the risks posed by a wide range of activities.
We are aware that many individuals may still be avoiding in-person visits out of concern for potential COVID-19 infection. Our practice is providing care by telehealth, whenever possible, to protect our patients and staff from potential exposure to the virus.
However, the CDC also emphasizes that functions such as routine immunizations, cannot be performed over the phone and that vaccine-preventable diseases continue to pose a significant threat to your child as well as public health. Therefore, we encourage you to maintain your child’s well-care appointment schedule.
To help ease any concerns you might have about visiting our practice, we thought it might be helpful to explain all the measures we have put into place to maximize your safety as well as the safety of our staff.
Appointments for patients with non-contagious issues are either being conducted via telehealth or scheduled during our well-visit hours, which are from 8:15 am to 5 pm. Sick appointments are either being conducted via telehealth, or scheduled during our separate sick visit hours, which are after 2 pm or all day until 7 pm via telehealth.
Well visits can be conducted via Telemedicine or in-person from 9 am to 4:30 pm on weekdays. Telehealth hours are extended until 7 pm on weekdays and 9 am-1 pm on Saturday.
We have developed the following protocols for in-office visits:
- Schedule your appointment in advance.
- Call when you arrive in the parking lot.
- Remain in your vehicle until you have further instructions.
- Payment by credit card can be handled by phone. Cash payments in-office.
We have also instituted new no-touch or physical-distancing check-in procedures, staggered appointments times, require universal masking, removed toys, and magazines, and developed virtual check-out procedures.
We’ve also made additional changes such as enhanced disinfection of our facilities between visits, maximizing physical distancing in our waiting rooms, and the daily screening of our staff.
We ask that ONE healthy parent or guardian accompany patients to all in-person visits. Please avoid bringing additional children to appointments at this time.
If your child is behind on immunizations or is due for a vaccine in the near future, please call at 770-446-2820 to schedule an appointment. If you are unsure whether your child is up to date or in need of a vaccine, please ask our staff to check your child’s immunization records.
Please know that our practice’s infection control measures are in line with the current guidance from the CDC and the American Academy of Pediatrics (AAP). We are confident that these policies will help us maintain the best possible health environment for your family, and for all our patients and staff.